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Credit Manager

Credit Manager

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Job Function 
Min. Exp.(Yrs) 
Full Time

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Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

The Credit Manager will oversee and control the Canada credit and collections and accounts receivable operations (“Credit Department”) for the Company, and reporting to the Global Credit Director and will work closely with VP Finance to implement processes, procedures, practices and reporting that is consistent with our global credit policy.


  • Coordinates reporting of financial and operational metrics for the Credit Department, such as Days Sales Outstanding, Aged Accounts Receivable, and Cash Collections, as agreed with the Global Credit Director. Explains significant changes, and takes corrective actions, as needed.  Assists in developing and implementing new and revised procedures processes to improve effectiveness and eliminate inefficiencies.

  • Manages the process related to the analysis of new and existing Canadian customer accounts, and the establishment and approval of appropriate credit lines in accordance with credit policy.

  • Oversees the order-release process for customers subject to credit-hold, and provides appropriate guidance to staff in determining under what conditions orders should be released, thus maximizing sales while minimizing credit risk. Monitors related communications to Wolverine World Wide (WWW) commercial organization and customers.

  • Monitors collections activities conducted by the Credit staff. Develops collection procedures that are timely and decisive to enhance cash flow and reduce aged balances. Manages the relationship with any third parties to whom WWW has outsourced collection activities, and monitors their performance.  Conducts periodic reviews and audits of collection activities related to past-due accounts, new accounts and accounts placed for collection.

  • Works with the cash application and deductions management teams to ensure application of cash/deductions and operational issues for accounts are properly accounted for.

  • Supervises the development and issuance of periodic and ad-hoc credit / accounts receivable / DSO reporting.

  • Using criteria consistent with global credit policy, assists in the development of the Canada allowance for bad debts submitted to the corporate finance team.

  • Oversees filing of the needed paperwork for distressed debtors within the time frame allotted and notifies appropriate distribution centers and sales force.

  • Provides guidance for staff development and advancement.

  • Represents the company through participation in Industry and National Credit Organizations.

  • Develops and communicates periodic cash forecasts. Explains significant variances and takes action to improve accuracy as needed.

  • Performs duties consistent with the company’s AAP/EEO goals and policies.

  • Performs other duties as required/assigned by manager.


  • Bachelor’s degree in Accounting, Finance or related field.

  • At least 5 years experience in a wholesale credit, receivables or finance environment, preferably in the footwear or apparel industry

  • Minimum 3 years supervisory experience

  • CCP (Certified Credit Professional) and/or professional certification in Finance / Accounting preferred

  • Excellent analytical skills to interpret financial statements and the significance of key financial ratios.

  • Demonstrated proficiency with PC’s, including Excel and Word.  Must have experience creating and revising spreadsheets. 

  • Proficient and knowledgeable in SAP, RAM, BW & Windows.

  • Strong interpersonal, leadership and coaching skills.

  • Excellent written and verbal communication skills.

  • Ability to work with all levels within the organization.

  • Ability to handle multiple tasks in an effective, timely and professional manner.

  • Able and willing to travel for company as needed.



Normal office environment. International and Domestic travel.


Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).


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